Use Quick Assist to help users - Windows Client Management | Microsoft Docs - What is Windows 10 Quick Assist?

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Get-Updated Quick Assist and WebView2 for Standard Users – TechNuggets - Who can use Quick Assist?

 

Only a couple of hands raised. Considering the security and privacy implications of this feature for most enterprises, it is absolutely a tool that every administrator should be aware of. A built-in feature of Windows 10, Quick Assist is a remote assistance tool. All you need is a Microsoft account , such as Hotmail or Outlook. It is important to note that, the user requesting help via Quick Assist does not need a Microsoft account to get help via Quick Assist.

Quick Assist can enable users to get Windows 10 support when there is no other mechanism available. Natively, it is built-in to every Windows 10 computer and is on by default, making it simple to use.

Having said that, this brings use to some concerns from a privacy and security standpoint. Few people are aware of this, but Windows 10 has had a built-in remote assistance feature, enabled by default, since Windows 10 v. With the more recent addition of Quick Assist, this feature is getting simpler to use — and unfortunately, exploit. Fortunately, most users and administrators are unaware of this feature change to Windows 10, but anyone who knows can simply search for Quick Assist from their start menu and access the tool.

However, it is likely that those who do know about the feature are probably the exact users you, as the administrator, really would rather not use it. Of course, your unsuspecting user follows the instructions, enters the six digit access code, and the hacker is in. The quick answer is YES. Thus far, Quick Assist is not well documented, and in my opinion, presents several major security concerns for Windows 10 users:. Every enterprise should carefully consider the privacy and security implications of this default Windows 10 feature.

Every corporate IT Security administrator should prioritize developing a plan to either control and manage Quick Assist or to remove access to Quick Assist in Windows Should you chose to remove Quick Assist from your Windows 10 machines, you have the following options:.

While Quick Assist seems to provide a valuable feature for Windows 10 users, some argue that the functionality is better suited to use by individuals as opposed to enterprise organizations. Ultimately, how you decide to deal with Quick Assist will depend on compliance, governance and security policies. If you still have questions about Quick Assist in Windows 10, feel free to reach out — 1 or info steeves. With a focus on System Center Configuration Manager since as well as Microsoft InTune, there are few in the field that has more hands-on experience.

In his time off, Doug enjoys playing Squash, although after years of practice he is still not very good at it. Previous Post Next Post. The latest from our experts. We like to keep you current on what we and the industry are up to. June 25, Posted in: Microsoft , Microsoft Windows. Doug Griffin. What is Windows 10 Quick Assist? Thus far, Quick Assist is not well documented, and in my opinion, presents several major security concerns for Windows 10 users: No group policy settings option to control — essentially, you cannot set limits on who uses Quick Assist to receive help — or, more concerning — who provides the help.

No login or user credentials — neither the assister or assisted are required to login or validate credentials to use Quick Assist, which means there is no way to know who accessed the computer, from where, or what was done. Should you chose to remove Quick Assist from your Windows 10 machines, you have the following options: Quick Assist Revoke Access from a Single Computer : You can remove Quick Assist on each computer individually by using the Manage Optional Features within the Windows 10 settings page and simple remove access.

Quick Assist Revoke Access for Multiple Computers : You can also revoke access to Quick Assist with a PowerShell script, which makes a lot more sense if you are remediating multiple computers. The script needs to contain the following command: Remove-WindowsCapability -online -name App. By creating a Windows Firewall or Applocker rule blocking access of that executable to the internet, you effectively block Quick Assist.

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- Windows 10 quick assist enterprise free download

 

I need to "reinstall" Quick Assist on a few of those computers. However, I cannot find any way to undo my action. I know that reinstalling Windows from scratch will "fix" it, but I'm looking for a less extreme solution. That thread is very similar, but it didn't include steps-to-reproduce.

The responses to that thread ranged from the worthless, generic sfc scan replies to non-working responses. Plus, the thread is old. I thought it best to start fresh. Mount the install. You can un-mount the wim now; you are done with it. Here's what worked for me it was even simpler - Hope it helps someone else!

The servicing packages were no longer present, so I pulled them from a backup dating prior to when I uninstalled QA. My files were numbered the same version, so the provided unat.

Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows 10 Installation, Setup, and Deployment. Sign in to vote. On many Windows 10 v desktops, I uninstalled Quick Assist by running: dism. Quick Assist is gone. Problem: I need to "reinstall" Quick Assist on a few of those computers. Tuesday, April 11, AM. I figured it out.

You'll need the Windows 10 v ISO or install. Do the following: Mount the install. Create a text file I'll call it unat.

Sengupta 0. In the end, I figured it out myself. Update for Windows v My instructions were for Windows v x For v, things are a little different: There are 39 WinSxS folders and 40 manifest files. There are 4 files in the serving folder 2 x. You need to copy all four.

You should rename the files without WOW64 in the name to update. Saturday, April 22, AM. Can you rephrase steps 1 and 8? Friday, September 1, PM. Wednesday, September 13, PM. Update for v -- You need the install. Thursday, January 31, AM.

   

 

Windows 10 quick assist enterprise free download

   

You can go to the bottom of that message and select Already installed it? Open it now. This will open the new Quick Assist. We moved Quick Assist to enhance the performance and security of the app. You should see a significant improvement in passcode generation times and a reduction in application errors. The Quick Assist Store app will be preinstalled in the next major Windows 11 update. Users who are currently part of the Windows Insiders program can test this today.

If you are on a work or school device, you might be prevented from installing or accessing the Quick Assist update in the Store. This issue has been fixed with the new version release. If you are currently running version 2.

Although shortcuts have been removed, the old application is still part of the operating system and can be opened using this shortcut.

For now, we recommend that you pin the new app to your taskbar. WebView2 is required to run the Store app and helps improve security and performance. If you use Windows 11 or the Edge browser, you probably already have WebView2 installed. If WebView2 is not already installed, it will be installed automatically the first time you launch Quick Assist.

If you see a prompt for WebView2 it could indicate that the initial installation was not successful. Important: You may experience a longer wait time while Webview2 is being installed. Please wait for the program to finish installing. While this wasn't a required process of updating Quick Assist in the past it is a temporary requirement to install the new Store update.

At least the last issue appears to have been fixed. Installation of the new version appears to remove the old version from the device. A search lists the newly installed application only and the apps listing in the Settings application lists it as the sole app as well. Kapil Tundwal, the engineering manager for the Quick Assist application explained on Twitter that the Microsoft Store version enables Microsoft to send security updates faster to the userbase.

Regarding the Microsoft Store requirement, Microsoft notes that it is possible to distribute the offline app version of Quick Assist. Administrators pointed out, that this won't work in all environments. Microsoft's decision to replace the native Quick Assist application with a Store version has caught many administrators off guard. Microsoft could have replaced the original version with the new version gradually, by integrating the new version in new Windows releases.

It could also have kept the old version functional for the time being to give organizations time to adjust to the change. Now You : have you used Quick Assist in the past? Thanks for the article!

For remote desktop communication for repairing somebody else his computer personally, I trust, the free remote desktop program, security-wise Teamviewer above others. An easy-to-use program. Most of the free ones should be.

Hello, Is the new version able to work with UAC? Can we login as Admin? The old version was already able to work with UAC.

That works, but with the following issues:. The old version is not removed, even though mentioned by MS that the latest installer would do that. The new version is installed, but is using the local language defined in Regional Settings! We are running Win10 Enterprise EN, but each country will of course use their own regional settings.

Uhh, my company disables the Microsoft App Store for security reasons. Now, whenever an application needs WebView2, the Edge Updater will automatically fetch and run the machine-wide installer silently in the background. After a few moments, Quick Assist loads as expected and WebView2 can be seen in the installed application list. This method is probably the easiest way to get WebView2 installed , but it does require the user to be patient while it installs without a lot of indications on progress.

Do you want to know why we had to do all this? You might want a way to install WebView2 before the user needs it, and a pretty common method is to download the installer and create a Win32 package to distribute it as an App installer. I could have also written a pair of Proactive Remedition scripts , but I just decided not to. The Bootstrapper is a tiny installer that downloads the Evergreen Runtime matching device architecture and installs it locally. There is also a Link that allows you to programmatically download the Bootstrapper.

Using the script is just a matter of saving the code to a. The Evergreen Installer will automatically install the correct version of whatever architecture it is running on , which is very handy. Now assign the script to a group of devices or all devices? The last step is to confirm the script successfully ran and installed WebView2. You can further confirm installation by logging on to a machine that you assigned the script to and Check in the list of installed applications in Settings.

You can also check the PowerShell Transcript that the script writes to a. Last, but certainly not least, your Standard User should now be able to run Quick Assist with no UAC prompts, and have the prerequisites already installed. This is actually why I stored the transaction log in that seemingly weird directory path because the Collect Diagnostics feature of Intune pulls all the files from this location for us already. Get the logs by browsing to the Device in Intune, and from the Overview page click the ellipsis … , choose Collect diagnostics and answer Yes when prompted.

Then you can Download the zip file which is loaded with logs and many other things. Quick Assist still uses RDP as the screen presentation layer, but there are two major changes that are causing all of this: Skype for Business , and IE Follow the solutions below. See what you should do now. After that, go to download Quick Assist via Microsoft Store and install it again to see if the issue is fixed.

A corrupt user profile may lead to Quick Assist not working and you can try to create a user account to see if this can fix your issue. To know some details, refer to these related posts:. Some programs block the Quick Assist from running properly and you can try to run a clean boot to the computer. Then, run this app. This post focus on Quick Assist Windows 10 download or download for Windows 11, install, uninstall, and how to use it.

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